Glossary

Definitions for the terms that we use in the NS8 platform.

Field definitions

A

AVS Result Code

The Address Verification System (AVS) result code for an order. The AVS code determines a match or partial match between the billing address on the order and the billing information on file for the cardholder. To view the result codes, go to Authorize.net.

B

Bid Keywords

The bid keywords for the ad that referred a user to your website.

Billing Address

The billing address a customer provided for an order.

Billing City

The city provided in a customer's billing address for an order.

Billing Country

The country provided in a customer's billing address for an order.

Billing Country Code

The two-character country code provided in a customer's billing address for an order. For example, US for the United States, CA for Canada.

Billing First Name

The first name provided in a customer's billing address for an order.

Billing Last Name

The last name provided in a customer's billing address for an order.

Billing Name

The full name provided in a customer's billing address for an order.

Billing Postal Code

The postal code provided in a customer's billing address for an order.

Billing State/Province

The state or province provided in a customer's billing address for an order.

Billing State/Province Code

The state or province code provided in a customer's billing address for an order.

Block Listed

A user has appeared on a list of bots, click farms, or other fraudulent agents.

Bounce

Sessions where only one page was viewed before a user left your site.

Browser Version

The browser and specific browser version (if applicable) used for a session. For example, Internet Explorer 11 or Opera Mobile.

C

Campaign

The advertising campaign from which a user's current session originated. This information is tracked automatically if it's in the utm_campaign query string parameter.

Channel

A group of several traffic sources that have the same medium. For example, Direct, Referral, or Organic Search.

Colocation Session

Determines whether a user's IP address originated from a data center or other colocation facility.

Content

Information about the content that sent a user to your site. For example, the banner size or ad variation. This information is tracked automatically if it's in the utm_content query string parameter.

The unique ID for a user. This is generally stored in a cookie.

Whether a user's session supported cookies.

Customer Email

The email a customer provided for an order.

Customer First Name

The first name a customer provided for an order.

Customer ID

The platform customer ID associated with an order. A value of 0 means that no ID number is available from your ecommerce platform.

Customer Last Name

The last name a customer provided for an order.

Customer Orders Count

The total number of orders that a user has placed at your store.

Customer Verification Phone

The phone number that a customer used to complete customer verification.

Customer Verification Status

A customer's status in the customer verification process.

Customer Verified Email

Whether or not a customer's email address was verified by your ecommerce platform. Note that this information comes from your ecommerce platform. Therefore, it may not be available.

CVV Result Code

The Card Verification Value (CVV) result code for an order. The CVV is the three- or four-digit security code printed on a card. The CVV result code determines if the security code a customer provides and the code on a card are the same. This is sometimes called a Card Verification Value (CVC) or Card Verification Number (CVN). For more information, go to Explaining Card Code Mismatch Declines.

D

Device

The device used. For example, Samsung Galaxy S8 or Apple iPhone.

Device Type

The type of device used to access your website. For example, desktop or mobile.

Device Vendor

The name of the manufacturer of the device used to access your website. For example, Apple or Samsung.

E

Ekata Score

The score returned by Ekata Identity Check. Ekata scores work on an opposite scale to our scores: they are scored from 0 to 500, with 0 being the best and 500 being the worst. The value N/A appears for orders not scored by Ekata.

Entry Page

The name of the page on your website that was a visitor’s entry point.

EQ8 Score

Our score for the session. A low score indicates a high chance of fraudulent activity. A high score indicates that a user is trustworthy.

Exit Page

The last page that a user viewed before they left your website.

F

First Campaign

The first advertising campaign from which a customer originated.

H

Has Gift Card

Determines if a customer is using a gift card. This information comes from your ecommerce platform. Therefore, it may not be available.

I

IP Address

The IP address for a user.

IP Matches Billing Country

Determines if a user's IP address is the same as the country associated with the billing address provided.

IP Matches Shipping Country

Determines if a user's IP address is the same as the country associated with the shipping address provided.

Internal ID

The platform-specific internal ID for an order. A value of 0 means that no ID number is available for your ecommerce platform.

L

Last Access

The last time activity occurred during a session.

Latest Campaign

The most recent ad campaign from which a user came to your site. This campaign may have driven this session or a previous session for a user.

Latitude

The latitude of a user's location for a session. This value comes from a user's IP address or mobile device. Use the precision attribute to see how precise this measurement is.

Longitude

The longitude of a user's location for a session. This value comes from the user's IP address or mobile device. Use the precision attribute to see how precise this measurement is.

M

Medium

The marketing medium for the advertising campaign from which a user was referred. For example, a banner ad, an email campaign, or social media referral. This information is tracked automatically if it's in the utm_medium query string parameter.

Motion Detected

Detects motion from a user's device. This attribute is correctly registered only for mobile and tablet users. However, a mobile or tablet user without motion detected can cause suspicion.

N

New User

Whether this is a user's first session on your site. Note that returning users may appear to be new if they are using a different device or recently cleared their device's history.

NS8 Order Status

The status of an order. By default, we put all orders in Merchant Review. You can approve, cancel, or run customer verification.

NS8 Risk

The risk level that we give an order. Orders are classified as High, Medium, or Low risk based on the score thresholds in Settings.

O

Order

The unique number associated with an order.

Order Time

The date and time when an order was placed.

P

Page

The name or title of the page viewed by a user.

Page Views

The number of pages viewed by a user during a session.

Payment Risk Score

The percentage likelihood that a customer's payment is fraudulent. The higher the percentage, the more likely it's fraudulent.

Platform

The name of the operating system of the device used to access your website. For example, Windows or iOS.

Platform Version

The operating system version of the device used to access your website. For example, Windows 10 or iOS 11.4.

Postal Code

The postal code from which a session originated. This information comes from a session's IP address.

Primary User Risk Factor

The most relevant risk factor detected for a user. For example, colocation, hidden session, none.

Proxy Based Session

A session routed through a known proxy server.

Publisher ID

The publisher ID for a user's session.

R

Referrer

The domain and path of the site from which a user came. For example, search.yahoo.com/search.

Repeat Click

If a session was flagged as a repeat click offense.

Resolution

The screen resolution of the device used during a user's session.

Revenue

The revenue brought in by a user's orders placed during a session.

S

Search Engine

The search engine from which a user's session originated. For example, Google or Bing.

Search Engine Version

The name of the search engine version from which a user's session originated. For supported search engines, this attribute provides more information, like regional versions. For example, Google France.

Search Terms

The search terms that brought a user to your site. For example, discount designer clothing or best coffee beans.

Secure

Whether a session used a secure protocol (HTTPS).

Session Date

The date of a user's session (YYYY-MM-DD).

Session Date/Time

The date and time of a user's session (YYYY-MM-DD) and time (HH:MM).

Session Hour

A session's date (YYYY-MM-DD) and hour (0-23 a.m./p.m.).

Session ID

The unique identification number for a session.

Session Length

The length of a session (in seconds), up until the last user interaction.

Session Minute

A session's date (YYYY-MM-DD) and time (HH:MM a.m./p.m.).

Session Month

A session's year and month (YYYY-MM).

Session Month of Year

A session's month of the year (1 through 12).

Session No.

The total number of sessions that a user started.

Session Week

A session's week in the year (YYYY-MM-DD).

Session Year

A session's year (YYYY).

Suspicious

If we classified a session as suspicious. To adjust the score threshold that determines if a session is valid or suspicious, go to Settings.

Shipping Address

The street address a customer provided where their order will be shipped.

Shipping City

The city a customer provided where their order will be shipped.

Shipping Country

The country a customer provided where their order will be shipped.

Shipping Country Code

The abbreviation for the country a customer provided where their order will be shipped.

Shipping First Name

The first name a customer provided where their order will be shipped.

Shipping Last Name

The last name a customer provided where their order will be shipped.

Shipping Name

The first and last name a customer provided where their order will be shipped.

Shipping Postal Code

The postal code a customer provided where their order will be shipped.

Shipping State/Province

The state or province a customer provided where their order will be shipped.

Shipping State/Province Code

The state or province abbreviation where the order will be shipped.

Source

The original source of a user's session before they came to your site. For example, google.com, m.facebook.com, or Direct if they entered the URL directly in the navigation bar. This information is tracked automatically if it's in the utm_source query string parameter.

Spoofed User Agent

A user claims they came from a device or browser that they're not actually using.

Subtotal Price

The total price of an order before adding shipping and taxes.

T

Term

The paid search term that directed a user to your site. This information is tracked automatically if it's in the utm_term query string parameter.

TOR User

Identifies sessions that use the anonymous TOR browser.

Total Price

The total price of an order, including shipping and taxes.

U

Unique ID

The unique identifier for an event.

University

Identifies sessions that originate from a university.

User Agent

Information about the software acting on behalf of a user, including their browser type and version, operating system type and version, and web services. Some bots may identify themselves in this field. Others will try to mask their identity.

User City

The city of a user’s location, identified using geolocation.

User Country

The country of a user’s location, identified using geolocation.

User Country Code

The abbreviation for the country a user’s location identified using geolocation.

User DMA

The Designated Market Area identified for a session’s location.

User DMA Code

The numeric code for the Designated Market Area identified for a session’s location.

User ID

A user's unique identification number.

User ISP/Organization

The Internet Service Provider (ISP) for an IP address. When available, this also contains the name of the corporate, government, or educational organization that subleases the IP address range.

User Language

The language in which a user’s browser requests that pages appear.

User Language Code

The abbreviation for the language that a user’s browser requests.

User Region

The region of a user's location, identified using geolocation.

V

Visible

A true/false indicator of how viewable a session is to a user.

Operators

Conditional operators determine how a condition applies to a criteria field. Some operators are only available for the specific fields to which they apply. These are the possible operators:

  • is equal to: Must equal the criteria or number specified. For example, Score is equal to 200 will identify only orders that have a score of exactly 200. For fields that have Boolean (true/false) values, the available criteria are true and false.

  • is not equal to: Cannot equal the criteria or number specified. For example, Customer Last Name is not equal to Smith will identify orders with customers whose last name is not Smith.

  • is greater than: Must be greater than the number specified. For example, Total Price is greater than 100 will identify orders that are more than (but not equal to) $100.

  • is greater than or equal to: Must be greater or equal than the number specified. For example, Total Price is greater than or equal to 100 will identify orders with a price of more than $100.

  • is less than: Must be less than the number specified. For example, Total Price is less than 500 will identify orders with a price less than (but not equal to) $500.

  • is less than or equal to: Must be less than or equal to the number specified. For example, Total Price is less than or equal to 500 will identify orders with a price of $500 or less.

  • between: Must be between two specified numbers. For example, Total Price is between 100 - 500 will identify orders with a price of more than $100, but less than $500.

  • contains: Must contain the criteria specified. For example, Customer Email contains gmail will identify customer email addresses that contain the string gmail.

  • does not contain: Cannot contain the criteria specified. For example, Customer Email does not contain gmail will identify customer email addresses that do not contain the string gmail.

  • begins with: Starts with the criteria specified. For example, Customer Email begins with Joe will identify customer email addresses that start with the string Joe.

  • does not begin with: Does not start with the criteria specified. For example, Customer Email does not begin with Joe will identify customer email addresses that do not begin with the string Joe.

  • is null: Field is blank or null. For example, Campaign is null will identify only orders where the Campaign field contains no data.

  • is not null: Field will not be blank or null. For example, Campaign is not null will identify only orders where the Campaign field contains data.

  • is in: Must be in a specified location. For example, User Country is in Spain will identify orders whose users are in Spain.

  • is not in: Cannot be in a specified location. For example, User Country is not in Spain will identify orders whose users are not in Spain.