Order review actions

Take action for orders in Merchant Review.

By default, we hold all orders in Merchant Review unless you take action, or the order meets the conditions of an order rule. When an order is in Merchant Review, you can approve, verify, or cancel it.

Approve

Approving an order notifies your ecommerce platform to fulfill the order. Depending on your platform and order intercept settings, we might capture payment at this time.

Verify

Verifying an order starts the customer verification process. Depending on verification and your settings, we'll approve or cancel the order. After verification, if the order isn't automatically approved or canceled, you can manually approve or cancel it.

Cancel

Canceling an order notifies your ecommerce platform to stop fulfillment and cancel the order. Depending on your platform and order intercept settings, you might have to manually refund the customer through your ecommerce platform.