NS8 v2.0 overview

Learn about NS8 and how can it safeguard your business.

NS8

Help protect your shop from order fraud, advertising fraud, and poor performance

NS8 uses industry-leading techniques to identify bots and other malicious activity. NS8 uses behavioral analytics, real-time user scoring, and global monitoring.

As a platform-based approach to help reduce online threats, NS8 is designed to help your store fight the three biggest threats to revenue: order fraud, advertising fraud, and poor performance.

The following video demonstrates NS8 for Shopify. We also have versions for MagentoPrestaShopthirty bees, and WooCommerce. The features and functionality for these platforms are mostly the same.

  • Defend your store against the rising threats caused by automated traffic and malicious users.

  • Prevent fraudulent traffic and transactions from stealing your store's resources.

  • Shield your store from multiple threats at the same time with an integrated dashboard in your ecommerce platforms.


Revenue threat #1: Order fraud

For each dollar stolen by order fraud, retailers lose another $3 to lost labor, lost productivity, and chargeback penalties.

NS8 watches and scores every visitor to your store. When NS8 detects suspicious activity before, during, or after an order is placed, it appears in the order’s EQ8 Score. An order with a low score is likely fraudulent. Depending on how low the score is, it is held or flagged for manual review.

When an order’s score is low enough to be suspicious, but not low enough for the store administrator to cancel it, NS8 provides the tools to escalate the order and request customer verification. If the user verifies their phone number, the store administrator can confidently process the order.

  • Benefit from the network of stores and websites already tagging fraudulent users and suspicious behavior by using the NS8 platform.

  • Reduce costly chargebacks and the risk they create to your account.

  • Reduce the labor dedicated to manual review and shipping lead times.

  • Set your own custom threshold for suspicious orders and users.

Revenue threat #2: Advertising fraud

Advertising fraud can use up to 34% of your budget.

Advertising fraud (especially remarketing fraud) is a huge issue. Up to 34% of online advertising campaign budgets are stolen using fraudulent traffic.

NS8 scores all the traffic visiting your store and also finds and records the source of the traffic. You will see when, and which, advertising sources are delivering low-quality, high-risk, fraudulent traffic. Eliminate campaigns that perform poorly to save money and increase revenue. Then, you can focus your budget on the successful campaigns that deliver results.

  • Compare scored campaigns for the presence of bot traffic and fraud.

  • Prevent bots and fraudulent users from being tagged for remarketing.

  • Integrate with Google Analytics to tag high-value users for more effective remarketing.

  • Track how much your store saves on advertising by blocking fraudulent users.

Revenue threat #3: Poor performance

57% of human users will abandon a website within three seconds of facing any type of performance issue.

NS8 includes five critical monitors that every store should have. If an issue arises, NS8 sends escalating text messages to you and your staff to warn you.

  • Monitor your store’s technical performance. If your store becomes slow or unresponsive because of plugin conflicts or other changes, NS8 will notify you immediately.

  • Monitor your store’s global performance relative to other ecommerce stores.

  • Monitor your store’s encryption certificates. If your store’s certificate expires, users will be warned not to use your store. NS8 will alert you before the certificate expires.

  • Monitor spam and malware block lists for your store’s domain. If your store finds itself listed, NS8 will let you know and lead you to a solution.